Frequently Asked
Questions
Got questions about our plumbing repairs, pricing, 24/7 emergency response times, or licensing across Melbourne? Find clear, upfront answers below or speak directly with our team.
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HELP & ADVICE CENTER
Find Answers to Your Plumbing Questions
General
Are all your plumbers fully licensed and insured in Victoria?
Yes, 100%. All New Look Plumbing technicians are registered and licensed with the Victorian Building Authority (VBA). We carry full public liability insurance and provide official compliance certificates for all major gas fitting, drainage, and plumbing works.
Pricing
Do you provide upfront, fixed-price quotes before starting work?
Yes! We believe in complete transparency. Our plumber will inspect your issue on site, diagnose the problem, and provide a clear, upfront fixed quote. You approve the exact cost before any tools touch your pipes, with zero hidden surprises.
Emergency
How quickly can an emergency plumber arrive in Melbourne?
For priority emergencies—such as burst pipes, severe sewage overflows, gas leaks, or zero hot water—our local mobile service vans typically arrive within 30 to 60 minutes across metropolitan Melbourne. We operate 24 hours a day, 7 days a week, 365 days a year.
Drains
How do you clear tree roots from underground blocked pipes?
We use heavy-duty high-pressure hydro-jetting equipment that blasts 5000 PSI of water to slice cleanly through intrusive tree roots and flush silt away. We then insert high-definition CCTV drain cameras to inspect the pipe's structural integrity and recommend no-dig pipe relining if needed.
Hot Water
Can you replace my broken hot water heater on the same day?
Yes! We understand that cold showers are an emergency. We stock and supply leading brands—including Rheem, Rinnai, Dux, Thermann, and Bosch—for fast same-day changeovers of gas, electric, continuous flow, and heat pump units across Melbourne.
Gas Fitting
What should I do immediately if I smell gas in my home?
If you smell gas (a rotten egg sulfur odor), immediately turn off your main gas supply valve at the gas meter. Extinguish any open flames, open windows and doors for ventilation, do not operate electrical switches, and call our emergency gas fitters immediately on 0412 345 678.
Warranty
What warranties and guarantees do you offer on your repairs?
All our plumbing and drainage installations are backed by our 100% lifetime workmanship guarantee. In addition, all replacement parts, fixtures, valves, and hot water units come with comprehensive manufacturer warranties ranging from 1 to 15 years.
Drains
What is trenchless pipe relining and does it require digging?
Pipe relining is a no-dig repair technique. We insert an epoxy-resin-impregnated fabric sleeve directly into the damaged pipe and inflate it until it cures hard. It creates a brand-new, seamless pipe inside the old one without ripping up your tiles, driveway, or landscaped garden.
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Can't find what you're looking for? Call our Melbourne master plumbers directly on 0412 345 678 for instant advice.
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Have a Specific Question About Your Home or Business?
Every plumbing setup is unique. Whether you are dealing with water hammer, unexplained damp patches, planning a bathroom renovation, or need immediate emergency assistance, our friendly Melbourne dispatchers and licensed plumbers are on standby to give you clear guidance.
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Service Coverage
All Melbourne Suburbs
Residential, Commercial & Industrial